ace77Privacy Policy

This page describes what we collect when you use ace77 and how we keep that data protected. We collect personal information only to verify your account, process your deposits and withdrawals, and support our platform. We do not sell or share your data with third parties.

Our privacy commitments are straightforward. We encrypt your password so we cannot read it. We use your email only to reset your password or notify you of account changes. We keep your payment information secure and use it only for deposits, withdrawals, and fraud detection. All data is stored on encrypted servers and remains your property.

Your account is yours. We treat the data you provide with the security it deserves.

What We Collect on ace77

We collect personal information in two categories: what you provide directly, and what we collect automatically when you use our platform.

Information you provide

When you create an ace77 account, we ask for your phone number, email address, and identity information (name, date of birth, ID number). This is our Know-Your-Customer (KYC) verification. We use this to confirm you are who you say you are and to comply with legal requirements in supported jurisdictions.

When you deposit, we receive information about your payment method. If you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we see the transaction confirmation. For e-wallet, bank transfer (mobile banking, local payment, online payment, e-wallet), we see the amount, reference code, and confirmation. We store this information to process your withdrawal back to the same payment method and to prevent fraud.

When you contact our support team, we keep a record of your conversation. This helps us assist you and track your account history.

Information we collect automatically

We collect technical information about how you use ace77. This includes your device type (Android or iPhone), app version, IP address, and the pages you visit. We use this data to improve our platform, fix bugs, and detect unauthorized access attempts.

We also track your app activity—when you log in, which games you view, and when you log out. We use this data to understand user behaviour and improve game offerings. We do not use this data for marketing purposes.

We collect only what we need to run ace77 securely and serve your account requests.

Cookies and mobile app data

Our ace77 mobile app does not use cookies. If you access ace77 via iOS browser, we may set cookies to remember your login session. These cookies expire after a period of inactivity (typically a few hours). You can clear cookies from your browser settings at any time.

We may store limited data on your phone to cache recent results and speed up loading. This cache is encrypted and deleted if you uninstall the app.

How We Use Your Data

We use your data for specific purposes:

• Account verification: We verify your identity and confirm you are of legal age in your jurisdiction.
• Processing deposits and withdrawals: We use payment information to send your funds to the correct account.
• Preventing fraud: We analyze transactions to detect unauthorized access or suspicious patterns.
• Platform improvement: We review usage data to fix bugs and improve the ace77 interface.
• Legal compliance: We keep records to comply with applicable laws in supported jurisdictions.
• Customer support: We use your information to assist you with account or payment issues.

Third parties and data processors

We may share your data with third parties only to operate ace77. This includes payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet processors), cloud hosting providers, and fraud-detection services. We have contracts with all third parties that require them to protect your data with the same standards we use.

We may be required by law to share your data with government authorities in supported jurisdictions. We will notify you if this occurs, unless legally prohibited.

We will never sell your data to marketers, data brokers, or advertisers.

Your rights on ace77

You have the right to request a copy of your data. Contact our support team with a data access request and we will provide it within ten business days. You have the right to request deletion of your data. We will delete your account and associated personal information, except where we are required by law to retain records for fraud or legal compliance.

You have the right to update your account information. You can change your email address, phone number, or password at any time through your account settings. You have the right to disable push notifications or opt out of non-essential communications.

Data retention and security

We retain your data as long as your account is active. If you delete your account, we retain transaction records for seven years to comply with legal requirements. Your password is hashed so we cannot read it. Your payment details are encrypted in our database. All data in transit between your phone and our servers is encrypted using TLS.

We regularly audit our security practices. If we discover a breach, we will notify affected users without delay.

Contact us about privacy

If you have questions about this privacy policy or how we handle your data, contact our support team via live chat or email. We respond during business hours (8 AM to 10 PM) within one hour. Our team can assist with data access requests, account deletion, or privacy concerns.

We review this privacy policy regularly. We will notify you of material changes via email or through an in-app notification. Your continued use of ace77 after such notification constitutes acceptance of the updated policy.

This privacy policy is effective as of the date posted. We at ace77 are committed to protecting your data and maintaining your trust.