ace77 Account & Payment FAQ

We require two documents to verify your identity on ace77: a clear photograph of your national ID (KTP, passport, or driver's license) and a selfie taken with your phone camera showing your face and the same ID document. Both images must be recent, well-lit, and legible. We do not accept blurry, cropped, or partially obscured photos. Upload both files from inside your account in the Verification section. Our team reviews submissions within two hours during business hours. If either image is rejected, you can resubmit immediately. Once approved, your account is fully active and you can deposit funds via DANA, e-wallet, mobile banking, or bank transfer.

Click the forgot-password link on the ace77 login page. Enter the email address you used to register your account. We send a password-reset link to that email—the link is valid for subject to verification. Click the link and create a new password. Do not share this reset link with anyone. If you do not see the email, check your spam folder. If you cannot find it after ten minutes, request a new reset link. If you cannot access your email account, contact our support team via live chat and we can help you verify your identity and reset your password through an alternative method.

Log in to your ace77 account and navigate to Settings > Security > Two-Factor Authentication. Select "Enable 2FA." We send a verification code to your registered email address. Enter that code to confirm. Once enabled, every time you log in from a new device or after clearing your browser's cookies, we send a new code to your email. You must enter this code to complete login. Two-factor authentication adds an extra layer of security and prevents unauthorized access even if someone learns your password. You can disable 2FA at any time in the same Settings menu, but we recommend keeping it enabled.

No. Each person may open only one account on ace77. We enforce this rule during KYC verification—if you submit two different national IDs or if two accounts share the same phone number or email, both accounts are flagged and may be closed without notice. If you already have an account and want to start fresh, contact our support team to request account closure. Once closed, you may open a new account after a 48-hour waiting period. Attempting to maintain multiple accounts violates our terms and may result in permanent suspension and forfeiture of any funds in the accounts.

Deposit minimums and maximums vary by payment method. local payment and online payment typically allow deposits from a minimum amount to a higher daily limit. e-wallet and mobile banking have their own caps based on your account status with those services. local payment and bank transfers (online payment, e-wallet, mobile banking, local payment virtual accounts) support larger single deposits. Inside your ace77 account under "Deposit," select your preferred payment method to see exact ranges before you proceed. If you need to deposit more than the single-transaction maximum, you can make multiple deposits on the same day up to your daily limit. Contact our support team if you need clarification on a specific payment method's limits.

Log in to ace77, go to your account and select "Deposit." Choose local payment, online payment, or e-wallet from the payment method list. Enter the amount you want to deposit and confirm. You are redirected to the payment provider's app or login page. Complete the transaction in mobile banking, local payment, or online payment using your saved payment method. Once the transfer succeeds, you are redirected back to ace77 and your balance updates automatically within one minute. If the redirect does not occur, log out and back in to refresh your balance. Keep your receipt from e-wallet, mobile banking, or local payment for your records. If a deposit does not appear in your account after ten minutes, contact our support team with your transaction ID from the payment app.

Withdrawals on ace77 go through a review process. Once you request a withdrawal, it enters a queue for up to four hours while our team verifies your identity and checks for fraud patterns. This review window ensures your withdrawal reaches the correct account. After review approval, the funds are transferred to your payment method. Bank transfers (online payment, e-wallet, mobile banking, local payment) typically arrive within one to two business days. online payment, e-wallet, and mobile banking transfers usually arrive within one hour. Do not request a second withdrawal while the first is under review—this may delay both requests. If a withdrawal does not arrive after the expected timeframe, contact our support team with your withdrawal request ID.

Inside your ace77 account, go to "Deposit" and select "Bank Transfer." Choose your bank (mobile banking, local payment, online payment, or e-wallet). We generate a unique virtual account number for you. Use your personal bank's mobile app or online banking to transfer funds to that virtual account number. Include your ace77 username in the transfer note if prompted. The deposit appears in your ace77 account within one to two minutes after the bank confirms the transfer. Keep the virtual account number for future deposits—it remains the same. If you transfer from a different bank (for example, from an OCBC account in Medan to our mobile banking virtual account), the transfer may take longer depending on interbank processing times.

RTP stands for "Return to Player" and describes the percentage of stakes that a slot game theoretically returns to players over a very long period (millions of spins). For example, a game with means that over time, if you place enough bets, the game pays out 96 cents for every dollar wagered—the other 4 cents go to the platform and game developer as operating cost. RTP is not a guarantee on any single spin or session. In the short term, you may win or lose significantly more than the RTP suggests. Variance describes how often a game pays out big wins versus frequent small wins—high-variance games have larger individual payouts but hit less often. Every game on ace77 displays its RTP and volatility rating in the game information menu. No game guarantees profit or a return on your stake.

We offer several football markets covering Liga 1, Piala AFF, Champions League, and Premier League matches. Match Winner lets you pick the outcome (home team wins, away team wins, or draw). Both Teams to Score asks whether both teams will score at least one goal. Total Goals lets you bet whether the final score total will be above or below a set number. Asian Handicap adjusts the starting score to create more balanced odds. Each market has its own odds, which change as more bets are placed and as match kickoff approaches. Read the market description before placing your bet—some markets settle at full-time, others include extra time. Live markets update odds during the match. Withdrawals are processed only after the match result is final and settled in your account.

We host live-dealer tables with real croupiers broadcasting from our studios and partner studios. Games include Blackjack (you play against the dealer to get a hand total higher than 21 without going over), Roulette (you predict which numbered slot the ball will land in), Baccarat (you bet on the Banker, Player, or Tie outcome), and Dragon Tiger (a fast-paced comparison game between two cards). Each table has a minimum and maximum bet. Tables run 24/7 and support multiple players simultaneously. You watch the action on a multi-camera feed and place bets via buttons on your screen. Outcomes are determined by physical equipment (real cards, real ball, real wheel), not by software. Live chat with the dealer is available on most tables.

The ace77 loyalty programme rewards your activity with tier points. Each deposit, withdrawal, or bet contributes points toward your current tier. As you accumulate points, you progress through tiers (Standard, Silver, Gold, Platinum, and higher). Higher tiers unlock benefits such as exclusive promotions, faster withdrawal review windows, and dedicated account managers. You can view your current tier and points balance in your account under "Loyalty." Tier points reset on a monthly cycle, so your status may change each month based on your recent activity. Being a higher tier does not guarantee profits or bonus amounts; it simply provides access to additional services and perks. Your tier status does not affect your account security or payment processing.

Inside your ace77 account, go to Settings > Account Preferences. Here you can adjust notification settings, email frequency, and payment method defaults. To temporarily pause activity (stop receiving notifications and promotional emails), select the "Pause Activity" option—your account remains open but you will not see any outbound messages or offers. This pause lasts for your chosen period (7 days, 30 days, or 90 days). When the pause expires, your account automatically resumes normal status. If you want to close your account permanently, contact our support team via live chat. Permanent account closure cannot be undone; you must wait 48 hours before opening a new account.

Our live chat support is available during extended business hours to help with account questions, payment issues, and technical problems. Response times are typically within subject to verification during peak hours and under subject to verification during quieter periods. If live chat is not available when you reach out, you can leave a message and our team will respond via email within two hours. For urgent security issues (account compromise, unauthorized login attempts), email our security team directly using the address on the Legal Notice page. Do not share your password or full ID number via live chat; we will never ask for these details. Our support team can verify your account through security questions and other verification methods.